Do you offer a full list on line?
We aim to list as many of our stock lines as possible. However, we cannot feature those wines that are of very limited availability or are on strict allocation.
In there a minimum quantity I must order?
We have no minimum order value. Orders to the value of £150 or more to one address are delivered free of charge in mainland Britain. For orders under £150 there is a delivery charge of £12.50.
How much do you charge for delivery?
Orders to the value of £150 or more to one address are delivered free of charge in mainland Britain. Please see our Delivery Terms and Conditions
When can I expect delivery to be made?
In most cases orders are dispatched within 24 hours and delivered on a next working day service. However we ask that you allow up to 10 working days for delivery before contacting us as occasionally we may need to obtain additional stock to complete your order. If you require delivery within a certain time frame do not hesitate to contact us prior to placing your order.
What happens if I am out when your carriers try to deliver to my door?
When you order you can leave delivery instructions eg leave with my neighbour at No.22 or please leave in the porch. Otherwise, the carriers will leave a card with the local depot’s telephone number on it.
What if I have any queries regarding delivery?
If you have any queries regarding your delivery, please telephone 01904 489073 or use our Contact Form
Can you deliver abroad?
Delivery abroad can be arranged to certain countries, please contact us directly for more information.
What payment methods do you accept?
We are happy to accept card payments by Maestro, Visa or Mastercard.
Do I have to supply card details on line?
Yes. Please enter your card details in the payment details section of our secure checkout where it says SagePay.
Am I safe giving my card details online?
You can have full confidence that our online ordering service is fully secure. All credit/debit card transactions are processed using the highly secure payment gateway SagePay and your details are never stored so to create a safe and shopping experience for you.
What happens if I receive a broken bottle?
All goods must be examined and breakages notified immediately and within two days of delivery at the latest. We will organise replacements or a refund. Please contact us on 01904 489073.
What happens if I have a wine that is corked or faulty? Please contact us directly and retain as much of the wine as possible as we may need to organise collection of the faulty product. All fault issues are assessed on an individual basis with potential refunds at the discretion of Field & Fawcett Ltd.
How do I proceed if I have a complaint?
In the event you wish to register a complaint in respect of quality or service, please telephone 01904 489073 or email email@example.com and your concerns will be attended to personally by the directors.
If I am still having problems?
Please contact us we will do our best to help.